NOVA SERVICE SUPPORT REQUEST
This is the page where we can help out with any technical issues you maybe experiencing. In order to help you out with your support queries we request that before you start a new Support Ticket you have the equipment switched on and are in front of the unit when we call so we can help diagnose what may be the issue. Ideally we recommend that the product in question is isolated from the rest of the studio equipment with the shortest signal path to help us diagnose the fault. There are many times where the equipment is picking up issues within the electrical environment where it is being used. ie ground loops and Electrical Magnetic Interference from nearby power supplies, multi-plugs etc Please fill out the following Support Ticket request form and we will get back to you asap. Please include your telephone number so we can identify the problem in the quickest way for you.